We ship worldwide. What you pay depends on your destination and order value, and checkout works it out for you automatically.

Rates by destination

EU zone 1: Austria, Czech Republic, Denmark, Italy, Luxembourg, Portugal, Slovakia, Spain, Switzerland and the United Kingdom.
EU zone 2: Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Romania, Slovenia, Sweden and Norway.
If your country is not listed it falls under rest of the world. Checkout always shows the exact amount.

Processing and tracking

Orders usually leave within one business day. Once your parcel is on its way you receive a track and trace code by e-mail. Allow up to 24 hours before it shows anything; until then the carrier does not yet know it has the parcel.

Delivery times are an estimate, not a promise. Around holidays and busy periods they stretch.

Outside the EU

Orders outside the EU may be subject to import duties and taxes. Those are payable by the recipient and are separate from what you pay us. Your local customs office can tell you what to expect.

Business orders

Free shipping, discount codes and promotions apply to consumers. Business orders have their own rates and terms. Get in touch and we will sort it out.

Returns

You have thirty days to decide whether it suits you. You start a return from your account, in a few clicks.

How to request a return

• 1Log in to your account and open Orders.
• 2Click Manage next to the order you want to return.
• 3Choose Request return, pick a reason and add a note if you like.
• 4You hear from us within two business days. In NL, BE, DE and FR the label comes with it.
• 5Pack the item in a sturdy box and hand it to the carrier indicated.

Timelines

In practice the money is usually back within 5 business days of your parcel reaching us. Legally we have 14 days from your report, and we may wait until your parcel has reached us or until you have proven that you shipped it.

What can go back

Unopened and unused, in its original packaging: full refund.

Arrived damaged or defective: refund or replacement, wherever you live, and we cover the return. Report it within thirty days, ideally with a photo.

Personal care products with a broken seal cannot be taken back. Not out of stubbornness, but hygiene: once opened it cannot be sold again.

If the product comes back damaged

You may unpack and inspect the product as you would in a shop. If you go beyond that and the product or its packaging ends up more damaged than necessary, we may deduct that diminished value from your refund.

So: keep the original packaging and accessories complete and put everything in a sturdy box before handing it to the carrier.

Cancelling and wrong items

If your order has not shipped yet you can cancel it free of charge from your account or by messaging us. If it is already on its way, wait until it arrives and follow the return steps above.

Received the wrong item? Report a return with that reason. We send the correct product at no cost, or refund you in full.